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Refund policy

In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below mentioned channels

Email onlinerajaji@gmail.com

Call +91 9414069507

Upon receiving your complaint, Sai Raja shall verify the authenticity and the nature of the complaint and if Sai Raja is convinced that the complaint is genuine, Sai Raja will do a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Sai Raja reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Sai Raja in this regard.

Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Sai Raja at the earliest. The return process of the product may be restricted by Sai Raja depending on the nature and category of the product.

Please note that food products sold on the website are non - returnable except if they are damaged/defective. In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, viz:

  • Please notify Sai Raja of receipt of a damaged/ defective product/service within 24-hours of delivery to You. If You are unable to do so within 24-hours, Sai Raja shall not be held liable for the failure to replace the order
  • Products should be unused.
  • Sai Raja will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Sai Raja is unable to do so, Sai Raja will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Sai Raja.
  • Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit
  • The returned products are subject to verification and checks by Sai Raja in order to determine the legitimacy of the complaint/ return.
  • In the event the return of a product is duly accepted by Sai Raja , the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. 

Orders will be refunded within 15-30 working days through the online account, depending on the then current circumstances as determined by Sai Raja. A promo code, once used shall not be refunded in case of cancellation of order either by customer or Sai Raja.

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